Oz Moving & Storage

I hired Oz Moving for a household move from NYC to San Francisco. Oz broke and lost many of my things
(e.g. dining room table, lamp, coffee maker, chair, nightstand, tool box, humidifier, dumb bells), almost all of
which Oz packed themselves. I purchased the extra moving insurance that Oz recommended, but that
insurance has a $1,000 deductible and the carrier excluded certain items from my claim. Additionally, when
the movers moved my furniture into my CA apartment, they damaged the brand new wood floors,
which will cost thousands of dollars to repair. Oz failed to
take ordinary care in moving my things. They must have thrown the boxes around. Oz will only pay pennies to compensate me for they complete incompetence. In short, I'm out thousands of dollars and didn't get what I paid for.

Service cost: $3650

This was my 5th time using Oz moving in 5 years and had an excellent experience. I used the packing and moving service, with walk-up apartments on both ends. The movers were prompt, packed everything neatly and carefully, and moved everything up and down stairs like a pro. They unpacked furniture on the back end and took away a bunch of the boxes which was a huge help. The price was exactly as quoted – no hidden fees or mark ups.

Truly made my moving experience so much easier. I only wish I could get a discount for repeat customers as I have had to move so often!

Move size: 1 Bedroom Home Service cost: $2400

I had bad experience with OZ Moving company. First off all, workers moved very slow and my moving took two days which means my balance exceeded my expectation. Moreover, workers crushed my favorite big mirror. It is made by wood and expensive. They promised to repair it but no one show up to do restauration. I need you to take care about my mirror. I was working only with OZ Moving company for a long time I never expected such a horrible quality of work. I am disappointed. I need you to compensate the mirror cost.

Move size: 3 Bedroom Home Service cost: $3000

Whenever we move we expect that something might get damaged because we’re reasonable. I even paid the extra $100 for the additional insurance.

My chair was broken. I know what happened but was told it was already broken (it wasn’t). Several follow up calls and was told they’ll send a repair person; took the day off work and they fixed it but got glue all over the chair. I wrote it off because I know I’ll just get the run around again if I call back.

Also bashed a nice hole in my wall. Customer service first claimed the movers didn’t do it and then that I should get a repair quote.

For my mental healthy - I’m just done with them.

Move size: 2 Bedroom Home Service cost: $1200

Terrible experience with Oz - very surprised since they came highly recommended and was a premium price. Paid for them to pack up my kitchen and fragiles and then transfer them to a personal truck I had rented. On top of a bad pack job, which is detailed below, I also had a pretty crappy experience with their customer service rep and GM - Alison and Nancy.

In their defense they will say that they were upset that the truck wasn't big enough to pack in all of our stuff. BUT, I was pretty flexible in leaving furniture behind - a pullout sofa, high table and TV stand. I don't think this justifies packing things up incorrectly to create damage to the items.

I have a attached a number of photos so you can see 1) the damages and 2) how things were packed up

Damages
- An antique chest was not wrapped up in the bubble wrap and was placed on top of another wooden chest - you can clearly see what happened
- The AC was not put in a proper place so the vent got dented
- You can see a medal rod sticking into a a wrapped bed frame, this created quite a scratch in the frame

Packing Issues
- The crew on the other side rightly pointed out that a number of heavy boxes were put on light ones
- Items that could pierce through boxes were packed in bad areas that damages boxes and could have broken items (we have no unpacked all the boxes yet so I'm worried that items are broken)

Items needed now
- When the crew arrived, we specifically asked them NOT to pack up a number of bags because we needed those items over the next 2 months. They said they would put them in boxes clearly labeled Open First, but about 8 pairs of my shoes and some other clothes were nowhere to found when unpacking. We had to rummage through ALL boxes after we unloaded and packed everything away - so an extra hr of work for the other crew. We did find some of my wife's stuff, but we never found my shoes as they are probably at the bottom of a box that was NOT labeled Open First. I now have 3 pairs of shoes for 2-months - or I will have to go back to the storage unit and pull everything out to try and find the box with them in it.

I also ended up paying over $100 for more boxes and packing materials that I wasn't aware of.

Move size: 2 Bedroom Home Service cost: $1740

I have to say that this was the WORST move I have ever had in my many moves over 20 years. We hired OZ to move a 2 bed, 2 bedroom apartment in Brooklyn down to Dallas, and we paid them to pack all of our items (~$10K). The team led by Sion packed us up. The amount of things damaged from poor packing was in the hundreds of items. I don't know who trained the packers from Oz, but our stuff would have been better handled by the trash collectors. As a few examples, they damaged at least a dozen pieces of framed art because they packed them overlapping each other so that the frames scratched and dented themselves (one canvas was dented and destroyed). They threw at least 50 pairs of shoes loose into the bottom of a wardrobe box, so that the shoes scuffed each other. The box looked as though the movers were throwing the shoes away. Among the shoes were 2 pairs of Pradas, scuffed and damaged. They broke 4 dishes from poor packing, including a breakfast platter and a crystal cake platter. They packed ceramic planters without any wrapping so that one was shattered. The movers on arrival assembled our coffee table on top of our bare sofa, staining it from the dusty legs of the coffee table. The fabric liner of our ironing board was torn off the metal frame by being scraped against something during the move - unusable now. Though the staff was perfectly nice, if the purpose of a moving company is to move items intact from Point A to Point B, Oz deserves an F. I will never use this company again, and neither should you, unless you don't care about the state of your personal possessions and are fine throwing out items after the fact. To make matters worse, after I called Oz to tell them about the move, they asked me to send pictures, but there was no response after that. No apology, no sympathy for the loss of possessions, and no acknowledgement of the abysmal packing. We are now working with our insurance to recover damages (luckily we purchased a moving policy). I will now ask about packing skills and the approach to packing before selecting any moving company in the future. Thanks for the lesson, Oz.

Move size: 2 Bedroom Home Service cost: $10000

This past week I moved from my family home for the past 20 years to a condo. Minaj, the point person, was always in communication with me from floor to floor, room to room. I highly recommend Oz moving because of their communication, willingness to work with me and how well they just followed instructions. We had a lot more furniture staying due to staging and they were great with the adjustment. They also helped me move items within the house that were not moving out this go round. The back end was also smooth. I had all boxes color coded and they followed and set up the rooms perfectly! Will be using for my final move for sure. Even the garage door professional commented on how easy going the crew was. He was shocked for a moving company! Can't wait to book my next and final move with Oz!

Move size: 4+ Bedroom Home Service cost: $4900